Question 1

How are orders fulfilled?

Accepted Answer

We offer a range of merchandise, including t-shirts, hoodies, and stickers featuring our logo and brand. We use a third-party on-demand printing service to fulfill orders through our online store. This means that we don't hold inventory, and orders are only printed when they're placed. Once an order is placed, the printing service receives the order and prints it on the designated merchandise. They then ship the product directly to the customer. This method ensures that our customers receive high-quality merchandise while minimizing waste and saving resources.

Question 2

What is your return policy?

Accepted Answer

Generally, our policy is that all sales are final. However, if your product arrives damaged, please contact us immediately. We will assess the situation on a case-by-case basis and determine the appropriate course of action to rectify the issue. Our goal is to provide our customers with high-quality products and services, and we prioritize customer satisfaction. If you have any concerns or questions about our return policy, please don't hesitate to contact us.

Question 3

What is your refund policy?

Accepted Answer

Similar to our return policy, please contact us with any issues immediately and we will determine the next course of action on a case-by-case basis. We strive to provide the highest level of service to our customers. If you have any concerns or issues with our services or products, please do not hesitate to reach out to us. We will work with you to find a solution that meets your needs and ensures your satisfaction. Whether it's a question, comment, or concern, we are here to help and provide the best possible experience for our customers.

Question 4

Do you sell gift cards?

Accepted Answer

As of right now, we do not sell gift cards.

Question 5

How long will it take for my order to arrive?

Accepted Answer

Once your order is placed, it is sent to our fulfillment partner, Printful. The fulfillment process typically takes 2-5 business days. After fulfillment, shipping will take an additional 1-2 weeks, depending on your location. This length of time is necessary because we use print-on-demand technology, which means we don't have inventory and can offer lower prices to you, our customers. While we understand that waiting for your order can be frustrating, we promise that it will be worth it! We appreciate your patience and thank you for supporting North Carolina's Weather Authority!

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